All orders from within Canada and the Unites States will be shipped from Canada, for a flat rate of $19.95. Express Post shipping is available at a rate of $34.95. Shipping rates for the other international orders vary according to the country of destination. All orders will be shipped within 24-48 hours, pending any order discrepancies due to special sales/offers, weekends and statutory holidays. Once your order is processed, a tracking number will be sent to you via email.
We have the right to refuse any order placed using our Express Post Shipping option that has a destination, which is in remote rural shipping regions.
If you are not at the shipping address at the time of delivery, the parcel will be sent to a near-by Post Outlet office for pick-up. A notice card will be left at your premises, outlining the location of the afore mentioned Post Office.
Please note that Canada Post tracking information might not show new updates until it reaches a regional sorting facility near the destination. There is no need for concern if your tracking information does not update for several days. Please notify us if you do not receive your order/parcel past 24 hours after the standard delivery date. We will contact Canada Post to find and resolve the problem.
Your order can be tracked at www.canadapost.ca
If your order was placed with an incorrect address due to customer error and your package will be ‘Returned To Sender’ via Canada Post after leaving our warehouse, we will charge an additional fee before any address corrections can be made to ship the order at the correct address. As soon as available, we will communicate to you the cost of the return and reshipment of the parcel.
Parcel/Shipping labels are generated directly from the information you have provided on the ‘checkout page’. Please ensure all information you provide is correct.
Shipments to extremely rural/remote areas that have ‘Air Stage Office’ charges levied by Canada Post may not qualify for free shipping. We will contact you regarding the additional charges for authorization prior to processing your order. Delivery times to these areas from Canada Post may be extended.